Our policy lasts 30 days. If you're not fully satisfied with our headphones within 30 days of purchase, send it back and we'll refund you cheerfully.
To be eligible for a
return, your item must be returned in the condition that you received
it. It must also be in the original packaging.
* Gift cards
software products or files
your return, we require a receipt or proof of purchase sent via
e-mail and/or order number.
There are certain
situations where only partial refunds are granted: (if applicable)
* Any item not in
its original condition, is damaged or missing parts for reasons not
due to our error.
* Any item that is
returned more than 30 days after delivery
Once your return is
received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved,
then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within
a certain amount of days.
Late or missing
refunds (if applicable)
If you haven’t
received a refund yet, first check your bank account again or wallet
address (if applicable).
Then contact your
credit card company, it may take some time before your refund is
Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all
of this and you still have not received your refund yet, please
We only replace
items if they are shipped defective or damaged. If you need to
exchange it for the same item, please start the process by using our return form.
If the item was
marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned
item is received, a gift voucher code will be emailed to you.
If the item wasn’t
marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a refund to
the gift giver and they will find out about your return.
You will be
responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.
Depending on where
you live, the time it may take for your exchanged product to reach
you may vary.
We strongly suggest
using a trackable shipping service or purchasing shipping insurance. With USPS, tracking is either free or can be added for a small fee.
Please see the
Tracking Frequently Asked Questions page for more details.
Thanks again for
The Headphones By