Return Policy

RETURNS
Our policy lasts 30 days. If you're not fully satisfied with our headphones within 30 days of purchase, send it back and we'll refund you cheerfully.
To be eligible for a return, your item must be returned in the condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards
* Downloadable software products or files
To complete your return, we require a receipt or proof of purchase sent via e-mail and/or order number.

There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery, but no more than 90 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again or wallet address (if applicable).
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are shipped defective or damaged. If you need to exchange it for the same item, please start the process by using our return form.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We strongly suggest using a trackable shipping service or purchasing shipping insurance. With USPS, tracking is either free or can be added for a small fee. Please see the
USPS Tracking Frequently Asked Questions page for more details.

Thanks again for your business!

Sincerely,
The Headphones By You Team